Origin Energy has purchased OC Energy

Your move to Origin is getting closer and it’s time to update you.

Earlier this year we advised that on 1 March 2019 Origin Energy completed the purchase of OC Energy. The purchase was announced to the Australian Stock Exchange on 15 February 2019.

If you’re an OC Energy embedded electricity or hot water customer, by now you should have received a notification from us about this purchase and what it means for you.

You can also expect to receive your last OC Energy-branded bill very soon. This bill will include some detailed information about the migration of your customer account into Origin’s systems. The next bill after that will be from Origin (on behalf of OC Energy).

The migration is planned for mid-September 2019, so this information update will help explain what you can expect next.

 

Who is Origin?

Origin has been around since 2000 and is one of Australia’s leading integrated energy companies with more than 4.2 million customer accounts and interests in generation and production.  Its Centralised Energy Services business manages over 160,000 Hot Water customers and 17,000 Embedded Electricity customers in more than 2,500 buildings.

You can find more information about Origin at www.originenergy.com.au.

 

What does the purchase mean for me?

The OC Energy business will continue to operate as normal until the migration date.
The purchase means that your account will move across to Origin. Over the next few weeks OC Energy and Origin will continue to work closely to move over your OC Energy account into Origin’s systems.

 

Is there any change to my terms and conditions?

No. You’ll remain a customer of OC Energy on your current terms and conditions (T&Cs).

The T&Cs that you have accepted with OC Energy will remain in place even after your account is transferred to Origin.

 

Are you still managing my account?

Yes. Until your account is transferred to Origin, we’re still managing your account. We’ll continue to manage your account and bill you for your usage, and you’ll continue to receive the high level of service you’ve come to expect from us.

 

What happens next?

You’ll receive an insert in your last OC Energy-branded bill to give you some more detailed information on the migration of your account You’ll also hear from Origin once the transfer is completed. You’ll receive a welcome letter and a new Origin account number, and they may ask you for some additional information.

 

What happens to my account and benefits when I move to Origin?

You’ll remain on your current terms and conditions, unless you decide to change your plan once your account has been transferred to Origin’s systems.

You’ll be eligible to receive a range of benefits that Origin’s embedded network and hot water customers currently receive.

You’ll have access to Origin’s My Account functionality and mobile app. If you’re an embedded electricity customer with a smart meter, this may help you to track your energy usage and costs by providing hourly usage and spend data. You’re able to:

  • manage electricity usage and monitor electricity usage history
  • understand your energy usage with ‘My Home Profile’
  • select from multiple payment options including the ability to pay your account online
  • register for energy concessions to be deducted from your bill, if eligible.

Visit originenergy.com.au to read about the many Origin benefits and services.

 

Will I still receive bills from OC Energy?

You’ll receive your last OC Energy-branded bill in/from August and the next bill after that will be from Origin (on behalf of OC Energy).

 

Will my billing change under Origin?

There will be no change to your billing cycle once your account is migrated into Origin’s systems. Each bill you receive after your account is migrated will be Origin-branded.

If you have an embedded electricity account and a hot water account, you’ll receive two separate Origin account numbers. It also means you’ll receive two separate bills from Origin, one for each.

Note that if you also have a HVAC (Heating, Ventilating and Air Conditioning) service, your HVAC account won’t be migrated to Origin. You’ll still continue to receive an OC Energy-branded bill for this service, but with a new OC Energy account number.

Origin will have access to your historical data e.g. bills, account notes and payment history, and you can ask for any historical billing information at any time.

 

Your tariffs and charges

We may make changes to the tariffs and charges applicable to you under your OC Energy terms and conditions. If we do make changes, we’ll let you know before the price change takes effect..

 

What happens if I have an outstanding debt or a credit balance?

Any outstanding debt or credit balance on your OC Energy account will be applied to your new Origin account/s once migrated.

 

What happens to payment plan arrangements or hardship?

Any payment arrangement you have with OC Energy will automatically come across to Origin with your account details.
Hardship – you may be able to receive support under the Hardship Policy if experiencing hardship.

 

What about direct debit?

Any direct debit arrangement you have with OC Energy won’t automatically move across to Origin with your account details. Once your account is migrated, we’ll let you know the next steps for you to set up direct debit.

 

What happens if I have a concession or need life support assistance?

ConcessionsFor Queensland customers only: Any concession rebate that you currently have and remain eligible for, will automatically be migrated to your new Origin account. For customers in other states: Origin will apply a concession rebate on your account if you are eligible, however any concession rebate won’t automatically move across to Origin with your account details. Once your account is migrated, we’ll let you know the next steps on setting up your concession.

Life Support assistance – For customers currently receiving Life Support assistance, your existing relevant documentation will be migrated to Origin’s systems. There will be no interruption to your supply as a result of this migration.

If you need life support assistance for your premises, please let us know so we can flag your premises for life support and send you a life support pack which includes a medical confirmation form that needs to be completed by a medical practitioner.

Will this acquisition and move to Origin mean there’ll be a meter change for me? If so, can I expect any power outage or interruption to my supply?

No, your meter will remain the same (unless the meter needs to be replaced due to a fault) and the migration won’t impact your power or hot water supply. We will inform you if there is a planned outage carried out by the network distributor.

 

What happens to my privacy?

To find out more about how Origin collects, uses, holds and discloses personal and credit information, please read Origin’s Privacy statements at www.originenergy.com.au/privacy. If you have given us someone else’s details (as an additional account holder), let them know that their information will be provided to Origin and tell them about Origin’s Privacy statements.

From time to time we or Origin will let you know about our great products and offers, even after your agreement ends. If you don’t want us to, please email us at info@ocenergy.com.auor call us on 1300 49 40 80 weekdays from 8:30am – 5:30pmto opt-out of marketing communications.

 

How will I receive the new Origin account number?

OC Energy customers will receive an Origin welcome letter with the new account number by email or mail, depending on your current preference for receiving communications. However, for OC Energy customers who currently receive their communications both as a printed hard copy version and as an email, once your account is migrated to Origin’s systems you will receive a hard copy only. You will have the option to update your preference with Origin once you receive your Origin account number.

 

Can I talk to OC Energy about the purchase?

Yes, of course. Just call us on 1300 49 40 80 weekdays from 8:30am – 5:30 pm if you’d like to chat. We’re right here up until your account is migrated and you’ve received your new account number from Origin.

 

Who can I talk to if my bill is incorrect /I need to move-in or out / I’ve been disconnected / I need to make a payment?

You can continue to call OC Energy on 1300 49 40 80 weekdays from 8:30am – 5:30pm until your account has been transferred into Origin’s systems. After this time, you’ll hear from Origin on the new service number to call for any questions.

 

Can I talk to someone at Origin about the move to Origin?

Until your account is transferred across to Origin, if you have any questions or issues regarding your account, please call us on 1300 49 40 80 weekdays from 8:30am – 5:30pm and we can assist you with your enquiry. As soon as your account is migrated, you’ll hear from Origin on the new service number to call.

OC Energy Pty Ltd ABN 62 144 655 514

 

 

 

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