For Residential Enquiries
Talk to our Australian based team, Monday to Friday 8:30am – 5:30pm, AEDT
1300 49 40 80
To make a payment email us at: email@example.com
To register for life support email us at: firstname.lastname@example.org.
For further information on concessions email us at: email@example.com
OR for any other enquiries send us an email any time at: firstname.lastname@example.org
For Business Services
Speak to our solution experts by emailing us at: email@example.com
Only call emergency services if life or property is at risk. 000
Other Contact Services
For interpreter services please contact TIS on 131 450
If you have a hearing or speech impairment, contact us through the National Relay Service on 133 677
No Contact List
OC Energy maintain a no contact list, if you do not wish to be contacted by OC Energy for marketing purposes, then please ask us to note you down as a Do Not Contact customer.
To be noted as Do Not Contact please contact us by email at: firstname.lastname@example.org
Or you can call our customer service team on: 1300 49 40 80
Sometimes things go wrong, but that’s why the OC Energy team is here to help. If there is an issue we want you to let us know straight away, so that we can try and solve your concerns as quickly as possible, and continually improve our services.
For more information about our complaints procedures Download our Complaints Handling Policy.
You can also contact the Energy Ombudsman in your state at any time for independent advice and assistance
So how do I make a complaint?
- Call us – You can call our Australian call centre and speak to one of our friendly team members on 1300 49 40 80
- Email us – Email our complaints team at email@example.com
- Write to us – Send a letter to our PO Box 7285, Melbourne VIC 3004
Concern still not resolved?
We really hope that we can resolve your problem by this stage, but if you are still not happy you can contact the energy and water Ombudsman in New South Wales.
Energy & Water Ombudsman New South Wales
By Post: Reply Paid 86550, Sydney South NSW 1234
Free call: 1800 246 545
Free fax: 1800 812 291
Interpreter: 131 450 – For help using an interpreter visit TIS
NRS: 133 677 – For help using this service visit NRS