Origin Energy has purchased OC Energy
On 1 March 2019 Origin Energy completed the purchase of OC Energy. The purchase was announced to the Australian Stock Exchange on 15 February 2019.
If you’re an OC Energy embedded electricity or hot water customer, by now you should have received a notification from us about this purchase and what it means for you.
Who is Origin?
Origin has been around since 2000 and is one of Australia’s leading integrated energy companies with more than 4.2 million customer accounts and interests in generation and production. Its Centralised Energy Services business manages over 160,000 Hot Water customers and 17,000 Embedded Electricity customers in more than 2,500 buildings.
You can find more information about Origin at www.originenergy.com.au.
What does the purchase mean for me?
There’s no immediate change. Initially, the OC Energy business will continue to operate as normal and there’s nothing that you need to do right now.
However,the purchase does mean that your account will be moving across to Origin. Over the next few months we’ll be working closely with Origin to move over your OC Energy account into Origin’s systems.
Is there any change to my terms and conditions?
No. You’ll remain a customer of OC Energy on your current terms and conditions (T&Cs).
The T&Cs that you have accepted with OC Energy will remain in place even after your account is transferred to Origin.
Are you still managing my account?
Yes. Until your account is transferred to Origin, we’re still managing your account. We’ll continue to manage your account and bill you for your usage, and you’ll continue to receive the high level of service you’ve come to expect from us.
What happens next?
You’ll hear from us before your account is transferred into Origin’s systems. You’ll also hear from Origin once the transfer is completed, and they may ask you for some additional information.
In the meantime, we’ll keep you up-to-date on the key things you need to know along the way, either by letter or email, or as a message on your bill.
What happens to my account and benefits when I move to Origin?
You’ll remain on your current terms and conditions, unless you decide to change your plan once your account has been transferred to Origin’s systems.
You’ll be entitled to a range of benefits that Origin’s embedded network and hot water customers currently receive.
Will I still receive bills from OC Energy?
Yes, you’ll continue to receive bills from OC Energy until your account has been transferred to Origin.
How long will I receive bills from OC Energy?
At this stage, we estimate that the transfer of your account will take up to approximately 6 months. You will be informed once we have a firm date.
Will my billing change under Origin?
Yes. Your bills will be Origin-branded and you’ll be billed on the same billing cycle that you are on.
Origin will have access to your historical data e.g. bills, account notes and payment history, and you can ask for any historical billing information at any time.
Will I pay more for my energy once I move to Origin?
Your rates will only change if Origin alters their price as part of their annual price review.
For NSW, QLD and ACT, Origin usually reviews its rates and fees each July.
For VIC, Origin usually reviews its rates and fees each January.
Where applicable, there may be changes to some of the fees, such as Reconnection and Disconnection fees and card processing fees, and you will be informed about these changes in the coming months.
Will this acquisition and move to Origin mean there’ll be a meter change for me? If so, can I expect any power outage or interruption to my supply?
No, your meter will remain the same (unless the meter needs to be replaced due to a fault) and the migration won’t impact your power or hot water supply. We will inform you if there is a planned outage carried out by the network distributor.
What happens to my privacy?
To find out more about how Origin collects, uses, holds and discloses personal and credit information, please read Origin’s Privacy statements at www.originenergy.com.au/privacy. If you have given us someone else’s details (as an additional account holder), let them know that their information will be provided to Origin and tell them about Origin’s Privacy statements.
From time to time we or Origin will let you know about our great products and offers, even after your agreement ends. If you don’t want us to, please email us at firstname.lastname@example.org call us on 1300 49 40 80 weekdays from 8:30am – 5:30pmto opt-out of marketing communications.
Can I talk to OC Energy about the purchase?
Yes, of course. Just call us on 1300 49 40 80 weekdays from 8:30am – 5:30pmif you’d like to chat.
Who can I talk to if my bill is incorrect /I need to move-in or out / I’ve been disconnected / I need to make a payment?
You can continue to call OC Energy on 1300 49 40 80 weekdays from 8:30am – 5:30pm until your account has been transferred into Origin’s systems.
Can I talk to someone at Origin about the move to Origin?
Until your account is transferred across to Origin, if you have any questions or issues regarding your account, please call us on 1300 49 40 80 weekdays from 8:30am – 5:30pmand we can assist you with your enquiry.
OC Energy Pty Ltd ABN 62 144 655 514