Service Fee Schedule

All prices are excluding GST.

Exit fee
With OC Energy there are no contract termination fees.
$0
Account set-up
This is a one off fee that may be charged for the establishment of your account on our internal system.
$20
Standard Move Out Disconnection fee
Upon receiving a disconnection form, a customer’s account is closed and the disconnection fee is charged to the final bill. The fee covers the final meter reading, closing of the account and when required the disconnection of supply.
$22
Standard Energisation fee
This fee may charged on your first invoice and is applied for a standard meter set up (which may include the physical connection of supply).Standard Move In aims for connection within two business days. This fee can vary for work done outside of normal business hours of 08:30 - 17:00.
$55
Express Connection
This charge is applicable to customers who require electricity connection to their property faster than the standard 48 hours. This charge will appear on your first bill. We aim to connect customers within the next business day for requests received before 12 noon. This fee can vary for work done outside of normal business hours of 08:30 - 17:00.
$75
Reconnection
Fee may apply for reconnection of electricity supply after disconnection for credit reasons. This fee can vary for work done outside of normal business hours of 08:30 - 17:00.
$55
Credit Card Payment Charge
A payment processing fee of up to 0.45% may apply on your next bill for payments made using a credit card
Paper Bill charge
Fee may apply for the provision of paper bills
$2.30
Commercial Energisation Fee
This fee is only applicable to brand new properties where there has been no previous history of electricity supply. This fee is charged on your first invoice and is applied for a standard meter setup (which may include the physical connection of supply).
$55
Cheque dishonour fee
Passed through at cost
Direct Debit dishonour fee
Fee may apply to your next bill
$2.70
Special Meter Read Fee
If you request an unscheduled meter read for whatever reason, there will be an additional call out charge. $45.00 may apply for a request to manually read a meter or $0 for remotely read meter. This fee can vary for work done outside of normal business hours of 08:30 - 17:00.
$45
Service Technician Fee
Fee may apply where a technician attends the premises but the fault is found to be within the customers control, for example if the main switch is off or customer switch board circuit breaker trips. This fee can vary for work done outside the normal business hours of 08:30 - 17:00.
$175.00
Metering Investigation
A fee may apply where a meter test is carried out on a customer request and no fault is found with the meter. This fee can vary for work done outside the normal business hours of 08:30 - 17:00.
$145.00
Late Payment (accounts not paid by the due date)
Not applicable
$0